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PRIVACY POLICY

Sarada Mandiram (Mandiram Kochi)

Effective Date: June 8, 2026

Sarada Mandiram (operating with the registered business name Mandiram Kochi, hereinafter referred to as “the Hotel”, “we”, “us”, or “our”) is deeply committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy outlines our practices regarding the collection, deployment, usage, disclosure, and protection of your information when you visit our official website (https://saradamandiram.com/), book accommodation, or experience our physical hospitality services.

We process your data strictly in accordance with applicable legal frameworks in India, including the Digital Personal Data Protection (DPDP) Act, tax compliance mandates, and local public safety directives.

Corporate Identification & Contact Details

For the purposes of data protection and regulatory compliance, the operational and legal registration details of the Hotel are structured as follows:

Categories of Information We Collect

We collect information that identifies, relates to, or can reasonably be linked directly to you (“Personal Data”). This encompasses:

• Identity & Contact Information: Full legal name, gender, date of birth, nationality, mobile phone number, email address, and home/billing address.

• Statutory Government Identifiers: Government-issued physical identification (such as Aadhaar Card, Passport, Driving License, or Voter ID) along with valid Visa and immigration details for international travellers, legally mandatory during physical check-in.

• Reservation & Hospitality Profiles: Exact dates of arrival and departure, room category preferences, individual special requests, and verified names/identities of accompanying co-guests.

• Financial Transaction Data: Payment card details, corporate or personal UPI identifiers, billing records, and localized transaction history managed via our secure financial partners.

• Digital & Technical Footprints: IP addresses, browser specifications, operating system logs, and general user browsing behavior tracked via standard analytics and web cookies during website interaction.

• On-Premise Security Metrics: Continuous Closed-Circuit Television (CCTV) video footage captured systematically across public access zones and common operational areas within the property for safety enforcement.

Direct Purpose of Data Processing

Your Personal Data is exclusively utilized under specific lawful bases to service the following distinct operations:

• Reservation Execution: Fulfilling accommodation bookings, validating incoming transactions, managing inventory, and sending formal confirmation records.

• On-Premise Check-In Compliance: Finalizing structural law enforcement registries, including online Form-C submissions to the Bureau of Immigration for foreign nationals.

• Personalized Hospitality Services: Handling explicit consumer room service mandates, fulfilling custom dietary preferences, and answering support interactions.

• Marketing & Brand Communications: Distributing exclusive seasonal rates, promotional material, or updates, conditioned entirely upon your explicit opt-in preference. Users retain absolute rights to opt-out at any juncture.

• Security & Asset Protection: Deploying video surveillance feeds to preserve the safety of our physical guests, operational staff members, and corporate property limits.

• Taxation & Accounting Obligations: Processing official commercial accounts and statutory invoices mapping strictly to our registered Goods and Services Tax framework (GSTIN: 32ACCFM3632Q1Z2).

Information Sharing & Third-Party Disclosure

We do not lease, trade, or sell your personal data to third parties. Information routing occurs solely with verified entities under strict operational safeguards:

• Operational Service Providers: Specialized entities managing digital booking infrastructure, online payment processing gateways, institutional IT framework support, and enterprise email deployment engines.

• Regulatory & Judicial Enforcement: Competent local law enforcement agencies, tax boards, or legal departments when strictly compelled by statutory Indian public framework regulations.

• Professional Advisors: Internal and external corporate auditors, accounting teams, and legal counsels managing commercial compliance structures.

Institutional Data Security & Preservation

The Hotel maintains institutionalized administrative, physical, and digital security measures explicitly configured to safeguard your records against unauthorized leaks, data breaches, corruption, or alterations. All digital online payment transfers are explicitly wrapped inside highly secure, encrypted transport layers managed by compliant gateway providers.

Your records are preserved strictly for the explicit timeline required to execute original hospitality services, handle potential accounting reconciliations, or satisfy specific legislative retention tenures required under applicable Indian corporate laws.

Individual Data Rights

As a verified data principal, you have explicit rights regarding your data file map, which include:

• The right to formally review, modify, or update inaccurate information.

• The right to immediately rescind or cancel marketing communication preferences.

• The right to request data expungement or systemic deletion, conditioned upon the expiry of legal preservation or tax retention timelines.

Grievances and Compliance Officer

For any localized clarifications, formal data removal requests, or institutional privacy complaints, please direct communication directly to our Grievance Desk:

Attn: Privacy Compliance Officer

Sarada Mandiram (Mandiram Kochi)

Registered Office: Kuruppalil Building, Chittoor Road, Ayyapankavu, Kochi — 682018

Email: reservation@saradamandiram.com

Phone: +91 9744055777